About Us

Our Company

Protel BPO Limited is a high quality, cost effective provider of contact center services and BPO solutions.  It is guided by the following values: Client Satisfaction, value creation, meeting commitments, integrity, high quality and dependability.

Our Vision

We are intent on providing a high quality, efficient, 24/7 contact center service to clients abroad for both inbound and outbound transactions by utilizing highly trained and motivated staff, the latest technology and by developing a culture of excellence resulting in total client satisfaction and profitability.

Our Mission

To inspire confidence from our clients by satisfying their BPO needs through the provision of a high quality, efficient, 24 hour contact center service using highly trained and motivated employees.

  • chairman

    Our chairman - Kent Herrera

    Chairman of Protel BPO holds a Bachelors Degree in Accounting from Fordham University in New York and a Masters Degree in Business from Oxford Brooks University in the UK and is ACCA qualified. He held the position of CFO of Citrus Products of Belize Ltd Group of Companies overseeing the companies’ financial operations, strategies, budget and sales.

  • ceo

    Our ceo - Kevin Herrera

    CEO of Protel BPO has a Bachelors Degree in Accounting from Baruch College in New York and is CPA qualified. He worked with Deloitte as a Senior Auditor, he was the CEO of the Belize Chamber of Commerce and was also Country Manager of CHx Belize LP, a Petroleum Investment company in Belize.